30 Days Return & Exchange Policy
As long as the product is in origainl unworn condition with original packaging, tags or accessories, you can return or exchange your purchase within 30 days after your order is made.
Original Unworn Condition
Original Unworn Condition means, the item is unopened, brand new, undamaged or has only been tried on for less than 5 minutes, has no smells of perfumes, smoke, sweats or pets, etc; has no stains of makeups, oil or medicine, etc; has no wrinkles or sign of intensive usage; and also all original packagings, tags or accessories are well presented or packed in brand new condition.
We do NOT accept returns if the article is NOT in Origainal Unworn Condition.
How to Return?
The return address is at the bottom of your order confirmation email or invoice which came with the products. Please take the product to the post office and organise return from there.
Customer is responsible for return postage and any other cost related to post the item back to our official return address.
- Exchange to the same item in different size or color – please post the original purchase back and write on the invoice to let us know what size or color would you like to exchange for. Then post it back to our return address provided on the invoice. We will ship the exchange items back to you accordingly.
- Exchange to a different item with NO difference in price compare to your original purchase – please write on the invoice to let us know what products you wish to exchange for, then post your original purchase back to the return address. We will ship the exchange item(s) back to you accordingly.
- Exchange to a different item with difference in price – please post the original purchase back to the return address and we will issue you a store credit for all return article(s), then you can use the store credit to make a new order for different items online.
Tracking Number for Return Parcel
Tracking number is important. Please keep a valid tracking number for your return parcels at all times. It will help us to track or locate your return when there is unlikely a problem.
Thank You and Happy Shopping