Return & Exchange Policy

What would you like to do?

Have you already purchased an exchange size / style in a new order?

Yes, I have.

No, I haven't.

What is your new order number? (Please go ahead and complete this form. Your previous purchase will be refunded in full upon the return of the article.)

Self Checklist

Please complete the self checklist below:

30 days return / exchange period check

I confirm the article was purchased within 30 days from today and including today. ( We do NOT accept returns from 30 days ago, regardless the condition of the article or any personal reasons.)

Brand new condition check

I confirm the article is in original brand new condition with original packaging. It is not altered, washed or damaged. ( All items are properly checked by two different staff members prior to shipping to ensure there is NO quality issue with the article. We do NOT accept "I found a hole in the garment when I opened the parcel".)

Stains & smell check

I confirm the article does NOT have makeup stains, does NOT have the smell of perfume, lotion, deodorant, smoke, sweat, etc.. (If the article arrives with stains or smell, we will not process it and you need to pay for the return postage and have it sent back upon request)

Article eligibility check

I confirm the article I am going to return is NOT underwear, such as shorts, panty, butt lifter, bodysuit, bra, stocking or pantyhouse, etc.. ( Due to hygiene reasons, we do NOT accept the return of underwear.)

Article bought on sale, promotion or discount check

I confirm the article I am going to return was NOT purchased on sale, promotion or discount. (If the article was purchased at sale/discounted price, you can post it back for store credit only.)

Handling & Restocking Fees

I understand that all returns for refund items are subject to a $10 or 10% per item (whichever is higher) handling and restocking fees. There is an additional 7% transaction fee for Afterpay or zipPay refund. There are NO fees for size / style exchange or return for store credit.

Personal Information & Order Details

First Name

Last Name

Phone/Mobile

Delivery Address

Address

City / Suburb

State

Postcode

Country

Return / Exchange Details

Order Number	Item SKU	Color / Size	Quantity	Comment

Image Upload

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Comments

Tracking Number

I understand I need to keep a valid tracking number for the return parcel.

IMPORTANT

You will be given a case number including the return instructions via email after the return/exchange request is submitted. Please check in your junk/spam folder if you didn't receive anything in your inbox.

Article is NOT eligible for refund.

Sorry, the article on your return request is either purchased at a sale or discounted price that is not eligible for refund. We can only offer store credit for items purchased at a sale / discounted price. Thank you.

30 Days Return & Exchange Policy

As long as the product is in origainl unworn condition with original packaging, tags or accessories, you can return or exchange your purchase within 30 days after your order is made.

Original Unworn Condition

Original Unworn Condition means, the item is unopened, brand new, undamaged or has only been tried on for less than 5 minutes, has no smells of perfumes, smoke, sweats or pets, etc; has no stains of makeups, oil or medicine, etc; has no wrinkles or sign of intensive usage; and also all original packagings, tags or accessories are well presented or packed in brand new condition.

We do NOT accept returns if the article is NOT in Origainal Unworn Condition.

How to Return?

Please complete the Return & Exchange Request Form at the bottom of the page, our customer service team will get back to you ASAP.

Return Postage

Customer is responsible for return postage and any other cost related to post the item back to our official return address.

Handling and Restocking Fees

All return articles are subject to a $10 per order handling and restocking fee to cover the basic operational cost and other related expenses, which will be deducted from the refund. There is NO fees for exchanging size/style.

Please note that for AfterPay & zipPay refunds and cancellations, there will be an extra 7% fee of the total order value due to the associated merchant fees which will be deducted from the refund.

Exchange Process

Exchange to the same item in different size or color – please post the original purchase back and write on the invoice to let us know what size or color would you like to exchange for. Then post it back to our return address provided on the invoice. We will ship the exchange items back to you accordingly.
Exchange to a different item with NO difference in price compare to your original purchase – please write on the invoice to let us know what products you wish to exchange for, then post your original purchase back to the return address. We will ship the exchange item(s) back to you accordingly.
Exchange to a different item with difference in price – please post the original purchase back to the return address and we will issue you a store credit for all return article(s), then you can use the store credit to make a new order for different items online.

Tracking Number for Return Parcel

Tracking number is important. Please keep a valid tracking number for your return parcels at all times. It will help us to track or locate your return when there is unlikely a problem.

Thank You and Happy Shopping